Lucy Gaming Studio (“Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting the personal information of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile applications, games, websites, and related services (collectively, the “Services”).
By downloading, accessing, or using our Services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
a. Personal Information
Depending on the Services you use, we may collect:
- Name
- Email address
- User account information
- Customer support communications
- Other information voluntarily provided by you
b. Device Information
We may automatically collect certain information about your device, including:
- Device model
- Operating system version
- Unique device identifiers
- Mobile network information
- Language settings
- IP address
- App version
c. Usage Information
We may collect information about how you interact with our Services, such as:
- Gameplay statistics
- Session duration
- Features accessed
- In-app purchases
- Crash reports
- Performance and diagnostic data
d. Advertising and Analytics Data
Our games and applications may use third-party advertising and analytics providers that collect information to:
- Deliver personalized or non-personalized advertisements
- Measure ad performance
- Analyze app usage and improve user experience
2. How We Use Your Information
We use collected information for purposes including:
- Providing and maintaining our Services
- Improving game performance and user experience
- Responding to customer support requests
- Sending important service-related notifications
- Detecting fraud, abuse, and security issues
- Analyzing trends and user behavior
- Serving advertisements where permitted by law
- Complying with legal obligations
3. Third-Party Services
Our Services may integrate third-party tools and services, including but not limited to:
- Google Play Services
- Google AdMob
- Firebase Analytics
- Firebase Crashlytics
- Other advertising, analytics, and cloud service providers
These third parties may collect information according to their own privacy policies. We encourage users to review the privacy policies of any third-party services they interact with.
4. Advertising
Some of our applications may display advertisements provided by third-party advertising partners.
Advertising providers may use cookies, mobile identifiers, or similar technologies to:
- Display relevant advertisements
- Measure advertising effectiveness
- Prevent fraudulent activity
Users may manage advertising preferences through their device settings where available.
5. Children’s Privacy
Our Services are intended for a general audience unless specifically stated otherwise.
We do not knowingly collect personal information from children in violation of applicable laws. If you believe that a child has provided personal information to us without appropriate parental consent, please contact us immediately, and we will take reasonable steps to remove such information.
6. Data Security
We implement reasonable administrative, technical, and organizational safeguards designed to protect your information from unauthorized access, alteration, disclosure, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data Retention
We retain information only for as long as necessary to:
- Provide our Services
- Fulfill legal obligations
- Resolve disputes
- Enforce our agreements
- Improve our products and services
When information is no longer required, it will be deleted or anonymized where reasonably possible.
8. Your Privacy Rights
Depending on your jurisdiction, you may have rights regarding your personal information, including:
- Accessing your data
- Correcting inaccurate information
- Requesting deletion of your information
- Restricting or objecting to certain processing activities
- Withdrawing consent where applicable
To exercise your rights, please contact us using the details provided below.
9. International Data Transfers
Your information may be processed and stored in countries other than your country of residence. By using our Services, you consent to such transfers, subject to applicable legal requirements.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.
We encourage users to review this Privacy Policy periodically to stay informed about how we protect their information.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:
Lucy Gaming Studio
Email: info@lucygamingstudio.com
We will make reasonable efforts to respond to privacy-related inquiries in a timely manner.